Terms of service

Terms and Conditions

Overview

This website is operated by Vivve Synergi. Throughout the site, the terms “we”, “us” and “our” refer to Vivve Synergi. Vivve Synergi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

 

 

SECTION 1 - ONLINE STORE TERMS 

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

 

 

SECTION 7 - OPTIONAL TOOLS

 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

 

 

SECTION 8 - THIRD-PARTY LINKS

 Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

SECTION 10 - PERSONAL INFORMATION

 Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

 

SECTION 12 - PROHIBITED USES

 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Kindred Rituals Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

 

SECTION 14 - INDEMNIFICATION

 You agree to indemnify, defend and hold harmless Kindred Rituals Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

 

SECTION 15 - SEVERABILITY

 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

SECTION 16 - TERMINATION

 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

 

SECTION 17 - ENTIRE AGREEMENT

 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

SECTION 18 - GOVERNING LAW

 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

 

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

 You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

CONCIERGE CALL OUT SURCHARGES APPLY

Concierge Call Out Surcharges Apply

Weekdays after hrs $50 pp
Weekends $50 pp
Public Holidays $75 pp

*NAD+ infusion will have a higher concierge call out due to the length of the infusion.
*A standard infusion time is one hour. If you are needing your infusion to be run slower a concierge fee will be charged relevant to time required and the day booked.

Travel Surcharges

Standard travel is included.
A travel fee applies for locations more than 10km from Melbourne CBD charged at $50

Bookings

All online bookings will see payment taken in full. Full payment is taken via phone at the time of the booking to ensure the booking is confirmed. If full payment hasn’t been taken, Vivve Synergi reserve the right to cancel the booking at any time. The payment will always be taken from the card on file.

We understand unforeseen circumstances may arise which require you to either cancel or reschedule your bookings, however not being able to facilitate bookings to other clients as that time was originally booked means we have a non-refundable policy. We do not refund on change of mind. We are happy to reschedule an appointment, or it can be gifted to a loved one or friend 

Group Bookings

All bookings will see payment taken in full. A per person payment is required to secure booking. If a member of the group booking doesn’t show 100% pp will be charged. Please let us know in advance if there are additional people who will be included in the appointment, so extra time can be allocated to the booking.

Same Day Bookings

As some of our products require complex compounding and at times pathology. Same day bookings are applicable to simple complex compounding only, pending stock availability.

Cancellations

Cancellation fees of 100% will apply if appointments are cancelled within 24 hours of the appointment time. Card details supplied to confirm the booking will be charged if payment in full hasn’t been taken.

Vivve Synergi reserves the right to refund payments when they deem it compassionate circumstances, although this may fall under the above guidelines.

No Shows

If the appointment is not attended by the individual a no-show fee of 100% will apply. Card details supplied to confirm the booking will be charged. Our goal is to provide a product with outstanding reliability. Planned downtime, intellectual property claims, and matters outside of our reasonable control are some of the circumstances that may lead to the Service being unavailable. Although we strive to operate without interruption, we do not guarantee that the Service will always be made available.

Client Customer Ordered Stock

When clients order in custom nutrients and need to reschedule an appointment for more than 7 days in the future or they keep rescheduling a booking more than 7 days from the original booking date, the client will be charged a 100% fee to cover the ordered nutrients which expire.

 

Pre Purchased Packs

All pre purchased packs need to be used once a month at a minimum. They can be used more frequently than that but not less. If one is not used in that month without prior arrangements made, Vivve Synergi reserve the right to forfeit that months infusion. Pre Purchase packs are non refundable and we do not refund on change of mind.

Vivve Synergi reserves the right to refund payments when they deem it compassionate circumstances, although this may fall under the above guidelines. When partially refunding a discounted pack, full price on the infusions administered will apply. 

If a pre purchased pack appointment is cancelled with less than 24 hrs notice that infusion will be forfeit. If a pre purchased pack appointment is cancelled with more than 24hrs noticed and rebooked within 7 days from original booking no infusion loss will incur.

Refusal of Service

In the event that card details are not supplied to confirm a booking or cannot be accessed to charge a late cancellation fee/no show fee. Management reserves the right to refuse any further bookings or services to the individual. Vivve Synergi reserves the right to terminate the appointment at any time, especially with inappropriate or disrespectful behaviour to any Vivve Synergi staff member.

A client is to fill out and sign a consent form before commencement of services for each individual’s first appointment. This is supplied on your booking conformation email. If you haven’t received that our nurse will provide this upon arrival to your appointment.

Please make the team aware before your appointment if you have any medical conditions or allergies, as this could affect the appointment going ahead. This is to make sure that this service is safe for you. Please disclose this also in the waiver and to your nurse. If we arrive to your appointment and any contraindications have not been disclosed beforehand, then then a 100% cancelation fee will be charge if we can’t tailor a new treatment to you.

We reserve the right to cancel, reschedule or change the time of an appointment when the appointment is booked online outside of business hours 9-5. We require a consent form to be filled in at time of booking online and not at the appointment when with the nurse so we have time to review the consent submitted. If there is anything noted on the consent which needs more investigation by our Senior RN and scripting Dr, rescheduling will happen.

All clients under 18 years of age will require a referral or a consult booked with us prior to treatment.

In the event that the medical professional is unable to perform the booked services due to circumstances outside of the patient’s control or for reasons other than the patient’s medical condition or health, you will receive a full refund or credit.

In the event that the medical professional is unable to perform the booked services due to (1) your current or previous medical history, condition, or reason, or (2) due to circumstances outside of the medical professional’s control after the insertion of the I.V. needle, you will be charged 100% of the infusion price.

Authorisation To Charge

By using the Booking Services, you hereby agree Vivve Synergi has the right and authorise Vivve Synergi to automatically charge your credit card (or other payment methods) for the applicable fees or charges, plus any applicable taxes.

For people that have outstanding balances owing and or where payments have failed to be taken on the day of the booking for:

 

  • Wifi drop out
  • Too many attempts
  • Insufficient funds

 

An attempt to charge payment of balance owing will occur over the course of the next 3 days, if it continues to fail several times it may be taken at any other later date if services have already been rendered to payee. An effort to contact you for payment by other means may also be pursued if there remains a balance owing after 7 days.

Alternations

All prices are subject to change without notice.

We may alter these terms by posting a modified version on our website from time to time. you should visit the website regularly to keep updated with any alterations. In the case of alterations, the altered Terms only apply to products ordered over the website after the modification takes place.

POTENTIAL RISKS AND POTENTIAL SIDE EFFECTS

  • Discomfort, bruising, pain at the site of injection
  • Inflammation of the vein used for injection, phlebitis, metabolic disturbances, and injury.
  • Bleeding, bruising, scarring at the site of injection.
  • Light-headedness or fainting.
  • Infiltration.
  • Volume overload.
  • Severe reaction, rash, bronchial constriction, wheezy breathing, anaphylaxis
  • IRON – Some people suffer skin staining that will dissipate over time.

ALL OF THEM ARE MONITORED AND THE INFUSION WILL BE STOPPED IF THE NURSE FEELS THERE ARE ANY RISKS.

ALL NURSES ARE TRAINED IN HOW TO MANAGE THESE POTENTIAL RISKS AND SIDE EFFECTS AND HAVE STRICK GUIDELINES TO FOLLOW IN THE EVENT THAT THEY DO OCCUR.

*IRON carries other potential risks that will be discussed during that infusion and information leaflets are provided to all who purchase scripted Iron. This can be found in the Ferinject box. Ferinject is the only Iron we will administer.

Vivve Synergi cannot guarantee the end results using these products as results may vary. Where possible we will reference valid research for clients to read.  Any designs or references to therapies are for marketing purposes only and do not represent actual products.